Terms of Service

1. What EVA Provides

EVA is a unified interface that lets you work with multiple large language model (LLM) providers — including Google, OpenAI, Anthropic, xAI, Perplexity, DeepSeek, Meta, Mistral, Qwen, GLM, Moonshot, and MiniMax — without managing individual accounts. Your EVA subscription includes:

• Access to all currently supported AI models via a shared chat workspace
• Credit-based metering that transparently shows the cost of each request
• Conversation history, transcription, and collaboration tools
• Links to each provider's official status page and EVA's own platform status page
• Customer support through the Help Center, email forms, and request modals

Because EVA relies on external providers, availability may fluctuate. If a provider is experiencing an outage, you can check that provider's status page (linked from our Help Center) and switch to a different model yourself — EVA does not currently reroute a request to an alternate model automatically. We cannot guarantee uninterrupted access to every model at all times.

2. Account Eligibility & Security

• You must be at least 18 years old (or the age of majority in your jurisdiction).
• You are responsible for maintaining accurate profile details and safeguarding any login credentials or passkeys linked to your account.
• You must notify us immediately at support@evaonline.ai if you suspect unauthorized use.

EVA may suspend or terminate accounts that violate these Terms, abuse the platform, or pose security risks to other customers.

3. Plans, Billing, and Credits

EVA uses subscription plans (Free, Basic, Plus, Premium, or custom agreements) plus a credit system that meters model usage. By upgrading from the free plan you agree to pay the fees shown at checkout and authorize EVA to charge the payment method on file at the start of each billing cycle.

• Charges are typically monthly and billed in advance.
• Credits refresh on the cadence specified in your plan; unused rollover limits are published inside the dashboard.
• New subscribers are eligible for a full refund within 7 days of their first paid subscription charge, provided they request it by emailing support@evaonline.ai. After this 7-day window, all fees are non-refundable except where required by applicable law (including statutory consumer rights that cannot be waived by contract).
• Downgrades take effect at the next renewal.
• If a payment fails, we may pause access until you update billing information or settle the outstanding amount.

4. Acceptable Use

You agree not to misuse the Service, including (but not limited to) the following activities:

• Breaking the law, infringing intellectual property, or violating privacy rights
• Generating malicious code, phishing content, or spam at scale
• Attempting to reverse engineer the models, bypass rate limits, or overload the platform
• Uploading sensitive personal data, payment information, or protected health information without complying with applicable laws
• Using EVA to develop competing model-access products without a written partnership agreement

We may throttle, suspend, or terminate access if we detect behavior that risks the safety or stability of the Service.

5. Support Requests & Communications

We provide official support through the Help Center, support forms protected by Cloudflare Turnstile, and email confirmations. When you submit "Contact Support" or "Request a Feature" forms, EVA will:

• Send a confirmation email to the address you provided
• Route your message to the relevant team inbox (support@, sales@, careers@, eva@, etc.)
• Log metadata necessary for abuse prevention (IP, timestamps, captcha confirmation) as described in our Privacy Policy

Submission of false or abusive tickets will result in rate limiting or account suspension.

6. Data Privacy & Security

EVA handles account data, chat transcripts, file uploads, and support metadata according to our Privacy Policy. Key practices include:

• Encrypting data in transit and at rest within our infrastructure
• Storing uploaded files in access-controlled cloud storage buckets
• Allowing you to delete conversation history from the dashboard, subject to backup retention windows

EVA does not sell your personal information. We do not use your conversation content to train AI models. Some anonymized, aggregated usage metrics (such as credit consumption patterns) may be used to improve platform performance; this never includes identifiable conversation content.

7. Intellectual Property

EVA owns all rights to the platform design, brand assets, and proprietary tooling. You retain any rights you hold over prompts, uploads, and outputs, subject to the license granted by the upstream LLM providers. We may use aggregated, de-identified usage data to improve the Service.

8. Disclaimers & Limitation of Liability

The Service is provided "as-is" and "as-available." EVA and the upstream model providers do not guarantee uninterrupted access, accurate output, or suitability for any particular use case. To the fullest extent permitted by law:

• We disclaim all warranties, express or implied.
• Our total liability arising out of or related to these Terms is limited to the amount you paid to EVA in the twelve (12) months preceding the event giving rise to the claim.
• In no event will EVA be liable for lost profits, loss of data, or indirect, incidental, or consequential damages.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable mandatory law, including statutory consumer rights.

9. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold EVA, its officers, directors, employees, and partners harmless from any claims, damages, losses, and expenses arising from your content, your use of the Service, or your violation of these Terms.

10. Suspension & Termination

We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, violate usage policies of underlying LLM providers, or fail to pay fees when due. You may cancel at any time through your account settings; termination does not relieve you of outstanding payment obligations.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Subject to the consumer rights carve-out below, any dispute arising from the Service will be resolved through binding arbitration administered by the American Arbitration Association in Wilmington, Delaware, unless another venue is required by applicable law. Each party waives the right to a jury trial or to participate in class actions regarding disputes covered by this clause.

Consumer Rights Carve-Out

Notwithstanding the foregoing, if you are a consumer residing in:

• The European Economic Area (EEA) or United Kingdom: Nothing in these Terms limits your right to bring a claim before the courts of the country in which you are habitually resident, or to benefit from any mandatory consumer protection provisions of your local law that cannot be excluded by contract (including under EU Regulation 1215/2012 and the UK Consumer Rights Act 2015).
• Australia: Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
• Other jurisdictions: Where local mandatory law grants you consumer rights that cannot be waived by contract, those rights are unaffected by these Terms.

12. Updates to These Terms

We may update these Terms to reflect new features, regulatory requirements, or business priorities. For material changes(those that substantially affect your rights or obligations), we will notify you by email and/or in-app notice at least 30 days before the change takes effect, and we will ask for your affirmative acceptance where required by law. For non-material updates (such as clarifications, corrections, or additions of new optional features), we will update the "Last Updated" date and notify you via the dashboard. If you do not agree to material changes, you may cancel your subscription before the effective date.

13. Contacting EVA